Error Uploading

"We’re sorry, an unexpected error has occurred.

Error

An error occurred on your Glowforge. Please refresh your browser before printing. It may also help to turn your Glowforge off and then on again."

This was the message I got last night while using safari, I shut off computer to try again in am and still getting same message in Chrome & safari.

That can be an issue with the art. Have you tried uploading something else?

I tried attaching it here and it says it may be corrupted so why can I still open it on my computer?

Try zipping it and uploading here - but yeah, that may indicate the issue!

Sounds like a file problem rather than a machine problem.

OK I found the problem, yes it was my file, I went back to my original copy simplified the points by removing unneeded ones and resaved. Upload success

5 Likes

Hello @aidan, I am so sorry you hit a snag with your design. I’m glad you were able to find a solution! I am going to close this thread. Please feel free to start a new thread or email us at support@glowforge.com if you run into trouble again when uploading files.