Which browser are you using?
The app is browser based so the issue is likely local. Try clearing the cache, if that doesn’t resolve it, turn the modem and the machine off then restart the modem and give it a few minutes to initialize, then turn the laser on and try again.
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Hello, @tam2late I saw that you opened a ticket via E-Mail with us. I’ve already responded to that email for you. To mitigate any confusion and miscommunication I will go ahead and close this topic. I look forward to hearing back from you on email 
Thank you!