I’m getting the following error message on my glowforge - I’ve restarted my browser, tried a different browser and unplugged and plugged back in the actual Glowforge. Any ideas?

Reboot your computer?

Support has a process they have recommended here in the past, but it should never be performed unless they specifically tell you to. It could potentially brick your machine completely, so you should wait for them to check in and suggest next steps.

In the meantime, you could see if you get the same error if you access the app from another device (computer, tablet, phone, etc.)

Whoops - apparently it was just the file, I uploaded a different one and it was fine. Thanks everyone.

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Glad to hear you were able to get this taken care of Andrew. Please don’t hesitate to reach out if you have any further issues. I’m going to go ahead and close this topic as you’re all set. Feel free to open another topic or email us at if you need anything.