i have my fingers crossed for you. i’ve never had to do anything like this with them, so it’s hard to predict how much of a hassle it will be.
If you have good documentation, I’m optimistic. GF wants happy customers using the product. Any kind of record showing the original owners name would probably go a long way, and I’m sure that would be on your bill of sale.
It’s been a long time, I didn’t remember how it works.
to be fair, i’m going on an old senile man’s memory, too. but i remember there were some frustrated people trying to transfer ownership in that first year, when GF didn’t really have a process set up to do it.
They have had a pretty stern rule. The machine will not work at all unless registered. You need all the data you can get from the family.
If the machine has moved a lot without the shipping stuff it might already be damaged. If you can get the shipping box and orange bits that is another $250+ And it is bad for the machine to be moved without them.
There isn’t any family around. They left it up to a company to sell the contents of the house. It looked like the Glowforge had been set up and never used. The only move was a 15 minute slow ride to my home with my orange bits from my own machine.
maybe if you’re able to provide the obituary of the original owner to GF, that will work in your favor.
I’m here for the updates. Good luck, OP.
I’ve submitted a request and provided all the information I have on the glowforge and submitted the obituary as well. I’m on the east coast so will wait for a reply. Fingers crossed and will update the kind folks wondering what the result will be.
Good luck, hopefully they will use the obit and you can use the machine. Great score!
If I were in GF’s shoes, I’d transfer it and just fix it later if anyone complains. If you don’t transfer it you have for one unhappy customer (@sprigsfelt) for sure. If you do transfer it and have to un-transfer it later, you have maybe one unhappy customer (the original owner, if this is all a big elaborate lie).
Just playing the odds, it’s safer to transfer the thing.
I’m very pleased to say that after a bit of nail biting waiting, I got a response back that pretty much said Congratulations on your new glowforge from an estate sale! I think it might have helped that I’ve been a customer in the past, provided documentation and so it now feels good to be trusted and now I’m going to go give it a test run. Wanted to tell you guys first and thanks for your support!
I think you may have won the “best deal on a Glowforge so far” contest. Has anyone heard of a better one? Even one in the same ballpark?
Congrats! It’s unfortunate circumstances, of course, but I’m glad it went to someone who could appreciate it.
I did think it would be easy enough for GF to give a nod to a machine that hasn’t been turned on or claimed as lost. There’s no reason to think anything nefarious has gone on.
Do you have it up-and-running?
I do have it up and running. It’s a beauty First time I have used an indoor filter too. I just did a test run and all works perfectly. Much quieter with a filter compared to what I have been using with my GF plus with the hose out the window. Now my dilemma: I do not need two machines and I really don’t need the passthrough. Would be nice to keep as an “extra” but now thinking of putting it on the market. Don’t like the thought of shipping though. Anyone close to Vermont that needs a new machine for a good price?
Man, I would keep the newer machine and sell the older one. Even if you do not need passthrough you will reset the clock on your laser tube by switching to the new machine.