Exhaust fan appears not to be moving


#1

I’ve been having some of the smoke issues others have described, but I’ve only had my glowforge a little over two weeks and used it pretty lightly, especially with wood. Right from the beginning I had exhaust issues, so it’s not build up or hose obstructions (I checked anyway, just to be sure) then I ran a light cut with the exhaust hose off and noticed that the fan directly at the exhaust port did not appear to be moving.

I took a video for reference.


#2

Sorry about your fan problem. Know how disappointed you must be. I’m sure the Glowforge team will get you taken care of as quickly as possible.


#3

I’m confident they will – I just have my fingers crossed the answer doesn’t involve sending it back.


#4

Would be nice if they could just send you a fan. Crossing my fingers for you.


#5

The fan has a tach sense on it. I’m going to guess they can read fan speeds in the logs.


#6

Thanks for reaching out and providing that video. I’m sorry your Glowforge isn’t behaving as expected.

I’m looking into this and will update the topic when I have more information.


#7

Thank you for your patience.

Unfortunately we’ve found your unit has a problem we can’t fix remotely. I suggest we proceed with a warranty replacement and I’ll reach out via email to sort out the details.

I’m so sorry for the bad news.


#8