We operate both a Pro and a Basic model daily. This morning, we switched the devices on and waited for several minutes as the start-up process (centering, scanning etc.) was extremely slow on both devices. The Pro eventually got to a “Ready” state, while Basic is still stuck on “Scanning”.
After setting up a job on the Pro and hitting “Print”, there was another minute or two of waiting before the light started flashing. The actual cutting itself was normal, but afterwards I noticed that it took a good minute before the GF started doing its usual “ticking” noise (usually it’s instant after cool-down).
We tried restarting both devices, restarting the PC and restarting our wifi router (no other devices are having connectivity issues, so it’s not the wifi anyway).
Same here in the US with my Pro, been struggling for about 30 minutes and eventually it got through to print, but my engraving was off. Still can’t get it to work properly.
@dan Any word from the GF team? Based on the activity here and on Discord this is affecting quite a lot of people. It’s been catastrophic for our output today as a business.
Same issue on my end. Really slow to scan & focus. I cleaned all my lenses thinking it was that but same issue on reboot. Multiple people having issues on the official Discord channel as well.
Hi everyone. I’ve been watching the messages in Discord and here for the lagging actions as you try to print. I raised this upwards but noticed some customers mentioned it’s no longer occurring for them. To verify if it fixes the lag with your printer, can try logging out and back in, or restart the browser to verify?
The problem seems to have been mostly resolved within the last hour or so.
Logging in / out and restarting the browser did not solve the problem. It was not a browser or client-side issue, it was definitely a server-side issue.
Same here - seems to be a server issue - glowforge plus - tried rebooting everything and no luck. Stuck on printing and now it says print stopped Woke up inspired with so many project I wanted to do and now…blah…12:07 est.
The status page has been updated now to reflect the slowdown encountered with the Glowforge App:
The page will update once a resolution is found. We’ll also post in the other channels for updates and its resolution status once we hear more from our engineers. Thank you for your patience in the meantime.
We dug into this and found that it was an issue caused by Google (our cloud provider), and it appears to be resolved now. If you encounter the issue again, please reply here our reach out to our customer care team 1-855-338-2122 to let us know. Thank you!
