Extremely slow

After a long time I eventually had the time to come back home and unbox my Glowforge.

I was quite surprised at how well its designed and how it looks, I am very impressed (good job guys)

I have been working with laser cutter for the past 5 years, different kinds, brands, and sizes. the Glowforge by far is the WORST i found in terms of preparation time ( its taking me more than an hour from focusing, centering, scanning, then cooling… and eventually it might print or most likely its going to be stuck in one of those preparation stages

It got to the point, its faster to go to the local maker space and laser cut my parts rather and it would be faster then getting my Glowforge to start cutting.

Please tell me that there is an update or a fix for this issue!!

at the moment its been 20min and its stuck on cooling, even though its only my 2nd cut. and i have switched the machine off and back on and same thing