Fan continuously running, ticking sound

I’ve been going back and forth with customer support for about 2 weeks. My fan runs until I unplug it. We have cleaned everything. Support can’t find anything wrong in my logs. Hopefully someone can help here. I’ve been missing being able to use it!

Welcome to the community - we’ll do our best to help!

Which fan is still running? The air assist on the back of the head, the tiny one inside the head, or the exhaust fan at the left back corner?

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What machine do you have?

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The exhaust fan.

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Aura

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