I like to think we’re of some use.
It’s actually a hindrance to be too knowledgeable about a product when you ship it out. It’s natural to assume that everyone knows the difference between a Score and an Engrave for instance, when the fact is, those who have never lasered before wouldn’t realize they were different.
Or they might not realize that they need to be a little more clear about which way the tray goes in.
Don’t assume that all of the users of this thing have the same level of knowledge that you do, because they don’t. Glowforge has to get it ready for everyone before they ship it out.