I wanted to separate this out from the other thread as this is feedback specifically on the way this announcement has been handled.
Full disclosure, I won’t be cancelling, I am disappointed/frustrated. I am buying for a business. I am an international buyer (which specifically affects the fact that I will probably not be selected for a pre-release model).
I have always been impressed how @dan and the glowforge team have handled themselves and their communication. I’m sure some would disagree but it has always seemed as if they have been very careful with their announcements of both good and bad news. But this recent announcement has seemed like a massive own goal (Just realised, sports metaphors are not universal. A massive error of judgement).
I’m not sure how others felt but to me, everything in the last few weeks leading to this announcement has felt positive. Lots of details have been released, lots of teasers, lots of details… in other words, lots of positive buzz. I have been getting excited about finally receiving my Glowforge. My customers are also excited. To come into work today to find another, lets be honest, long delay was a real kick in the teeth. I feel like a child who’s parent hinted at letting them open a present on Christmas Eve only to find out the present will not arrive until the New Year.
To add to this, from Dan’s email, it appears that this delay has been evident since early November. That is not what I wanted to hear.
I believe that feedback should be constructive so let me be blunt. I would like to see regular updates (monthly at least) to reassure me that things are or are not on schedule. These should include bad news if it exists. I believe I understand why you gave out news of the pre-release shipping (which is just an extension of the beta programme) but I think this was unwise an has backfired a little. It may create more excitement fro seasoned users but it will also create a degree of jealousy and mistrust. I wonder how many others are annoyed that some people receive ‘special treatment’. I think this could have been handled better and possibly post-announcement.
In conclusion, I’m left feeling that this is likely going to be the last delay I accept. Not because I think there is a better product but because of the principle. A years delay means you probably brought this to market too soon. My goodwill levels are beginning to run out and the way this announcement has been handled has not helped to top them up.