Just saw that above on dklgood’s post, so disregard
using standard settings but just changing the material height was even worse…some cut lines didn’t even make it to the board (like they skipped); I’m going to try your test circles now
Okay, so I ran the circles and they ALL cut fine, so at least now I know we can cut, lol.
I’m thinking, as some others have alluded to, that there may be an issue with the standard GOGM file itself…going to try another GF file now & see if it will work.
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They all cut at 100 power (NOT Full)? My Pro, which cuts the GOGM just fine, did NOT cut my circles at 183, 170, or 160. Only 150 and 140, and they both had to be “popped out” with finger pressure.
They were all at full power as you’d told ashleyn to do for the test in that thread. I only changed the speed for each of them.
I’m going to try the metric GOGM, and aslo run your circles again (at those same full power settings), just to be sure that is what I had them at before.
Running at 100% power, not FULL power, is what I had intended - I based my post to ashleyn on the thought that she did not have a Pro model. My pro cuts GOGM at 183/FULL just fine.
Before we stray too far afield on the settings information…can I ask a couple of questions to clarify?
How close did it come to cutting through? Was it almost all the way through but it left a couple of small shreds at the bottom? Or was it not even close? (A picture of the backside after printing the Gift of Good Measure is a big help in analyzing the potential cause.)
Here is the newest pic. Full power was used for both projects.
The Metric GOGM is not cut at all on the outsides, and some of the cut lines aren’t even there, but the insides did cut this time.
All of your circles cut fine both times.
Now what do I try?
Thank you for your time!
Here is a pic of the front and back of the latest cut. The original GOGM didn’t cut at all, inside or out.
However, this one did have the insides cut out.
Okay hang on…this is going to take me some time to pull together…
Can you pull a screen shot of your settings?
First one - Pull up the Gift of Good Measure file (the inch one) - just shoot the original screen like it sits but be sure to capture the Thumbnail column in the shot.
Then open up the Settings panel for the Proofgrade so I can see what it shows.
Actually though, if you were able to cut the circles and not the GOGM file, it indicates that there might be something wrong with the file itself. After you take that screen shot, I’m going to suggest that you reset the file, and then take another one. But capture the first screen shot before you try to reset it.
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elfguy, at only 100% power, only the last 2 circles cut through (150 & 140)
OK, same as mine - but mine cut the GOGM without issue.
It appears to me this is NOT a machine issue, but a software/processing issue.
Okay gang, she’s out of posts for the day…new user. I’m going to try to help her to reset the file on Private Message if she hasn’t done that yet…I think it’s the file too.
@amykaway , if you click on your avatar in the upper righthand corner of the screen, then click on Messages, you can access the Private Messages and see my latest response.
It looked to me like the Scores and the Engraves were executed but the Cuts were set to Ignore.
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I was able to successfully engrave and cut the Party Plane Invite today, although the flashback still seems pretty intense, so I am thinking it must have been just that file.
I’ll have to leave off it until early next week because of other things going on here, but I did want to ask- is the laser tube supposed to look like there is a little fire in the far left side of it and shooting through it? I took a video of it but am not sure I can upload it here.
Did you ever see the old Frankenstein movies where there was a little plasma lightning display? It looks like that. Should be kind of purplish. 
If you want to try to reset the Gift of Good Measure…the instructions are here for how to do it.
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I’m so sorry to hear about the trouble with cut through. Unfortunately, after reviewing the logs from these prints it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ve reached out via email to sort out the details. I’m so sorry about the bad news.