Received my Pro Thursday. Box had a small hole in bottom of box and 3 of 4 handles but no physical damage to the unit. I worked through the setup that night and could not get the gift of good measure to cut or engrave correctly on medium draft board. Engrave barely touched the masking and cuts are not going all of the way through. Cuts are stronger on the left hand side of the design and weaker toward the right. I’m cutting in the back left corner of the tray. I set the engraves and scoring to ignore and only ran the cut jobs. The third one I tried I repeated the same cut location 3 times and it still did not cut through.
During one of the calibration sessions I noticed the yellow window on the side of the head was rattling loose. I finger tightened it and wiped it and the window on the left of the machine with the provided wipes. I removed the head and checked that the ribbon cable was seated good. I also made sure the print head was firmly in place with the magnets. I removed the lens and reinstalled it to make sure it was seated properly and I made sure it was clean. I tried one more print before running out of time. It had no improvement.
Yesterday (Friday) I turned the unit on and confirmed it was talking with the app. I left it on for an hour or so. I did not have time to hook up the vent and do any prints but figured it’d be good to let it download any potential updates.
Today I had a few spare minutes so I fired it up. The head was in the back left corner and the unit completed the calibration over a couple minute time period. Previously I had been positioning the head under camera before turning it on. I secured the draft board with magnets to ensure it was flat. I selected the gift of good measure again set all to ignore except the circles cut. I tried the cut with the proofgrade settings and got similar results as Thursday night. I chose manual cut settings and set the thickness to .145 instead of the .125 proofgrade setting. I ran the cut again and got slightly deeper lines but still not all the way through. I ran out of time again.
Here’s a pic of the draftboard/cut attempts. (I started placing designs on top each other to stop wasting material)
What should I try next when I have time with the machine again?