After about a month, I now have a working Glowforge that cut through the medium draft board first pass! So this is what it feels like to have a working one… I’m very thankful to Glowforge for getting me a replacement unit. I was a bit frustrated by the time it took, but sometimes it’s just luck of the draw and I understand things happen. In my case they are also on the other side of the country so shipping was also a big part of the wait. Anyway, I am overall satisfied with how Glowforge handled my replacement. I encourage others that may run into problems to be patient but a little persistence never hurts either.
I honestly thought I was going crazy with my original unit after trying so many other things. I am not sure what was wrong with my original unit but I think it had some kind of focus issue. The focus on the new unit seems a little sharper and the cut lines are definitely thinner.