Fixed: Locked out of the store (500 error)

[jtbarrett]

UPDATE: I was able to place an order this evening. (I’m assuming some kind soul at GFHQ fixed it.)

I see from recent threads that others have also encountered this. I’ve been locked out for a few days now and I reported it via the contact form right away, but I don’t think Support has noticed yet. Hopefully they will see this and reset my cart so I can throw more money at them.

[PrintToLaser]

Curious behavior, I just placed a 10 sheet order last night.
I will be disenchanted if the cherry ply arrives with that bad finish we saw in that one order.

[cynd11]

Other people have seen this error off and on. Here is one solution that @rpegg found:

Anyone else locked outta the Store? 500 Error Message

Also had the problem a couple days ago. Couldn’t complete the transaction without that error, over and over. I got around it by putting the items in my Cart, starting the checkout process and before hitting submit, going to the page where you edit your credit card. Don’t bother editing, save the non-changes and there is a button (can’t remember what it says) to continue the order. Completed successfully and the Proofgrade shows up today. Obviously there is a bug, but it is what it is. …

[jtbarrett]

@cynd11

Other people have seen this error off and on. Here is one solution that @rpegg found:

Anyone else locked outta the Store? 500 Error Message - #4 by rpegg

I would try this solution, but I can’t actually get to my cart.

[rachaelw]

Thanks for the update! I’m glad you were able to place your order. We’re investigating the issue. If it happens again, please start a new thread or let us know at support@glowforge.com.