Our Glowforge has had issues since the day we received it. Currently, the Glowforge has issues with Focusing on startup and after each run. Also, since the latest software update was forced on us, the Glowforge has problems cutting through materials purchased through Glowforge’s shop and has had issues with flames appearing while cutting which wasn’t a problem before the forced “pro” trial.
Please advise on how to resolve the issue with Focusing based on our logs. We believe that the Glowforge, after only 45 +/- hours of running off and on this year has failed in it’s advertised promise. For as many people who have had similar issues I’m surprised it hasn’t be resolved as of yet.
Before any comments: We have done (multiple times with care) the following:
- Check the printer head lens by following steps 1-5 from these instructions: https://support.glowforge.com/hc/en-us/articles/360033633614-Cleaning#things-that-need-wiping. If you see anything unusual such as damage to the lens or debris in the printer head, please take a photo of it and attach it to your reply
- If you are using magnets to secure material to the crumbtray of your Glowforge, please remove or reposition them and try again. Magnets placed close to the printer head may cause trouble during calibration
- Check the connection of the printer head to the white ribbon cable in the printer arm. Turn off your Glowforge, unplug the head, and plug it back in. Note whether the cable plugs back in securely, and whether you feel it “click” into place