Focusing wont stop , yellow button

focusing wont stop, previous print wont go away, yellow button still on , even after reconnecting wire ribbon and re starting machine.2019-09-01T04:00:00Z

How’s the temp?

@gdee767 Thank you for taking the time to do some initial troubleshooting. Can I have you check a few more things as well? If you see a step you’ve already done, just let me know that you skipped it.

  1. Turn off your Glowforge.
  2. Holding only the finished black surfaces, grasp the printer head as shown. Pull gently up and back to disengage the magnets and remove the head.
  3. There is a small tab in the center of the wire ribbon. Push down fully on the tab to release it, and gently pull the wire ribbon plug from the printer head.
  4. Take a clear photo of the gold pins inside the printer head where you just unplugged the wire ribbon. It should look like this.
  5. Pick up the printer head and wire ribbon. Make sure the tab on the wire ribbon is facing up. Slide the ribbon back into the head until it clicks.
  6. As shown, lower the printer head over the metal plate so that it rests next to the two round posts. Then push it gently away from you – you’ll feel a “click” as magnets pull the printer head until it sits snugly atop the metal plate.
  7. Turn your Glowforge back on.
  8. Send us the photo of the gold pins from step 4.

Let me know how it goes!

It’s been a little while since I’ve heard back from you. I hope that’s because everything worked out! Were you able to complete the steps my colleague Jeff had asked? If not, just let me know and we’ll get it solved.

I have followed up by email about this, so I am going to close this thread.