Forever stuck scanning / centering

My Glowforge Basic (love it when it’s working) is forever stuck scanning or centering.
I have owned it for months and done hundreds of cuts.
It has worked intermittently all day.

I have tried.
Cleaning all lenses and cameras, everything (as per your website instructions)
restarting it like 30 times
restarting web browsers like 30 times
Open lid, turn on, wait 30 min, close lid
manually moving head to right under camera
manually moving head to upper left
I checked all 5 tabs on the lid to make sure they are all snug and strait
restarting router (everything else is working great)

Please help I miss my friend

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Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m going to send you a spare part that is likely to resolve the issue. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.