Forge keeps centering


#1

Every time I press print, it begins the upload then shows my forge goes offline, comes back on, then re-centers. It will not go beyond that. I have been trying to print something since yesterday with no luck. Any ideas?

Scott


#2

It sounds like maybe a wifi issue, but could also be just some things need cleaning. Start here, while you’re waiting for support to come around: https://glowforge.com/support/topic/troubleshooting/stuck-calibrating


#3

Yeah, the offline aspect definitely appears to be WiFi-related.


#4

I would agree if it wasn’t happening in the exact same spot every single time. It goes offline and then jumps right back on to re-center.


#5

I’m so sorry for the trouble.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using
  2. Turn off your Glowforge
  3. Unplug your modem
  4. Unplug your Wi-Fi access point
  5. Wait one minute, then plug everything back in and turn them back on

If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
  • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
  • Relocate your Wi-Fi access point closer to your Glowforge
  • Move your Glowforge closer to your Wi-Fi access point
  • Install a Wi-Fi range extender closer to your Glowforge
  • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
  1. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know if you’re still having trouble.


#6

I have tried all of that. Nothing is working.


#7

Wait… Holding breath… it is now past that point and is preparing… and it is printing! YAY! No clue what happened, but it is working now. So strange.


#8

I’m glad you resolved it! I’m going to close this thread for now.

That being said, if you run into any other trouble, please don’t hesitate to start a new topic, or email us at support@glowforge.com. We’re here to help!


closed #9