Fullfillment shipping to wrong address

I just received my Proofgrade material. Your fullfillment company had the Correct name, City, State and zip BUT the wrong street, a street address I have no idea where it came up. Luckily, UPS corrected the street and delivered a day late.

They did the same with mine with the exception that I paid in UPS Mychoice to fix it and Glowforge put the $5 for the change to my account. Not sure what is going on at the proofgrade factory though.

Same here — except UPS won’t tell me where it’s going, just that the package has been “redirected”.

…so I don’t know if it’s heading to the wrong place, or the right place, and UPS refuses to tell me anything saying only the shipper can do anything. Nifty!

Thank you all for letting us know about this! I’ve passed along your feedback to the team.

@gmallard and @martin.anderson I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.