So… I have had my Pro for a little over a week. I LOVE IT!! The first two days were amazing!! However… On day three my machine started to stall on Focusing your laser… After 10 minutes it would be ready and print just fine, but it has gotten worse every day since… Currently it will stay stuck on Focusing forever, I have tried everything… I clean my machine daily, but I tried cleaning it… I have shut it off and turned it back on, nothing… I have shut it off and left it for a few hours, on occasion this works. I have disconnected and reconnected the ribbon cable, logged out of my account and back in, restarted my computer. I have at a loss. Yesterday it also started to click repeatedly inside the machine when it gets in this state, which after the first and only cut of the day it goes into. Sometimes it randomly pops out of this stalled state, but it has only done that twice, and I am not sure what caused it to start working.
I want to use my machine, and I emailed support three or four days ago, with nothing but the auto message reply back. Has anyone had a similar problem?
This clicking happens every thirty second or so when my Pro is stuck on Focusing. When it is working properly there is no click.
Thank you all SO much!