My GF worked fine for a few weeks, but now it is printing the same image twice (engrave and cut) every time there’s a second pass anywhere on the printing queue or if I input the settings myself instead of using the PG automatic setting. The second printed image is slighted shifted so it’s giving me double images slightly next to each other (even on the images where the double pass wasn’t input in). I’d be fine if the double image was perfectly aligned but it’s skewed! So it messes everything up. Anybody dealt with this before?
I’ve tried all the troubleshooting, I keep my machine clean, but I deep cleaned again, I’m using PG materials, and it’s still happening!
I’m very frustrated at this point, I’m down to my third machine (yes, they’ve had to replaced my machines twice). Every time a machine comes to me, it’s got a crazy problem to it that I can’t fix myself. My first brand new unit was perfect until it died on me out of nowhere. Now, the two machines after that have been inconsistent and troublesome. I’m only using a vent provided by GF, everything was provided by GF.
Am I not allowed a brand new machine replacement over refurbished?? Did anybody else have this problem with the double-imaging? (I’ve tried everything from the “Troubleshooting your GF” area).
Thank you for your help. -Carol