GF focus help cont

My original post

I had originally take the print head apart to inspect and be sure the lens was clean I did not notice anything out of the ordinary.

I have never used magnets to secure material in crumb tray. I use the cut out bed pins.

When reconnecting the white cable, it securely clicks in place.

**I work out of state during the week and at times for up to 3 weeks. I’m not always able to answer or trouble shoot immediately. I will check back in so the post doesn’t get closed before I’m back home.!

Thank you for starting a new post to continue troubleshooting.

Unfortunately, after reviewing the new logs from your Glowforge it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.

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