GF Plus, laser not engaging

Our laser quit mid-print on a pendant. The machine itself continued to move as if it was still cutting, but the cutting laser is just gone. The laser tube does not light up at all. We have tried following the cleaning tutorials multiple times to no avail. We have cleaned the lens, mirror, general dust inside the machine, etc. Also, sometimes when we try to turn on the machine, it does not turn on at all and takes multiple attempts to turn it on. We’ve also noticed that the settings like to change to 0 even though we are using proof-grade materials, it is reading the QR codes, and we’ve tried manually changing and saving settings but it keeps changing to 0.

Whoops, that’s not good… Sit tight, posting here opened a ticket for you and someone from Support will be able to look into things from their end.

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.