I’ve tried all suggestions posted in these forums on resetting all devices (wifi, computer, GF), moved our router, cleaned the machine, removed material from the bed and checked door connections with no luck.
We ran 1 job, set up for the next and now it won’t focus/center.
Hi there.
I just got mine and I have been testing it. The camera seems to have a hard time focusing. It never starts exactly where it shows on the screen. I tried to run a second pass withour moving the plate and the starting point was off by 1/16 of an inch. The camera shows a blurry image of the bed and doesn’t read the bar code stickers on the supplied blocks. Is this a camera issue? Is it normal for the basic unit?
Welcome @mrivera to the forum. You might want to post a new topic of your own so it gets managed correctly.
Start a topic that might say, “Need help in getting clear focus and alignment” or something like that.
There are a host of reasons why you might not be able to get clear images from the lid camera. Alignment and focus have to do with getting the material height correct so the dewarping software can manage the resulting bed image.
The issues you’re seeing might be caused by a poor connection with the cables on your lid. Please follow the steps below to check the lid connections:
Turn off your unit.
Open the lid.
Using both hands, gently roll the laser arm to the front of the unit.
There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
If any of the clips are open, ensure the cable is inserted straight into the clip and close the clip.
If any of the cables are misaligned in the clip, take a photo of the clip and cable and send it to me so I can take a look before you proceed. Do not try to adjust or reseat the cable.
Close the lid.
Turn your unit back on and wait for it to calibrate.
It’s been 3 days since my plea for help and I’m still no closer to getting my machine up and running. Or at the very least understanding when it might be so I can update MY customers on this delay.
Support doesn’t have the parts, so it can take a little time for them to contact the company that assembles and repairs the machines, confirm availability, then arrange to get one sent.
The support is absolutely in-line with the price you are paying for it.
If you want business-class support, you need to buy a business-class machine, which costs many times more.
The Glowforge may seem like an expensive machine to the average hobby user, but it is an absolute bargain compared to comparable business-class machines.
I can see that you’ve also reached out via email and that our support team has contacted you there. To avoid duplicate communication and expedite your process, I’m going to go ahead and close this topic.