Not sure if this is where I can leave my comments, but I must say that I have been fairly satisfied with the GF support especially the new chat option.
I’ve had my GF machines (1 basic and 1 pro) for 2 years now and although I have had the unfortunate event of both of them malfunctioning, I must say that this time’s support was a lot smoother than the last. The chat option has definitely helped in providing real time answers instead of waiting a day or two for an e-mail. I hope GF will continue to provide more support via real time chat.
Initial GF support e-mail was Oct 5, and the replacement tracking number was issued Oct 13th.
hopefully the delivery will be smooth