GF support satisfaction

Hi all,

Not sure if this is where I can leave my comments, but I must say that I have been fairly satisfied with the GF support especially the new chat option.

I’ve had my GF machines (1 basic and 1 pro) for 2 years now and although I have had the unfortunate event of both of them malfunctioning, I must say that this time’s support was a lot smoother than the last. The chat option has definitely helped in providing real time answers instead of waiting a day or two for an e-mail. I hope GF will continue to provide more support via real time chat.

Kudos support.
Initial GF support e-mail was Oct 5, and the replacement tracking number was issued Oct 13th.

hopefully the delivery will be smooth :slight_smile:

cheers

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Unfortunately, that is beyond their control. The shippers see the “this side up” on the side of the box and don’t connect the words with the three arrows alongside :roll_eyes: This last was delivered by just one person who in no way was able to hold it flat.

Fortunately, Glowforge has a lot of experience with the issue and packs them much better than previously. I just had one replaced and sent the old machine back in the box the new one came in.

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I think they are all dyslexic, down is up and up is down…

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UPS Loves playing How far can we drop before it goes crunch - with large boxes

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It’s great to see good comments on customer support. I’ve had to use it twice myself on proofgrade issues and they have been nothing but helpful!

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Thanks so much for the kind words! I’ll make sure they get to the team!

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