Hi unfortunately my GFUI has not been working since the past 4 days, it’s crashing. I tried to open a file that I’ve already worked with which isn’t a very big file. And internet is also working as usual. But every time I switch settings it goes on loading and continues until I have to give up eventually.
Could it be because Ive uploaded too many files on the Glowforge?
Just checklisting: can you log out, log back in? Does reloading the page or quitting your browser do anything? There probably is a file limit, but I expect it’s big.
Ooh. If you are trying to make a score design into an engrave it has to rasterize everything, and if any of the paths are not closed (i.e. you have a line that just ends somewhere) the GFUI software will magically do its best to close it, creating a surprise filled area.
Depending on how complex your paths are for the scores, this might take, uh, quite some time. (minutes to hours or maybe more). And might result in something that’s too big to actually engrave.
If you do the rasterization in whatever program you’re using before upload, you will probably have better luck. BTDT.
I don’t know if it’s the best, but it seems plausible. (And if you don’t have multiple layers you can ignore that part, and probably just export the whole file rather than a selection, or select all…)
I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!