I purchased a pro second hand from a member of Glowforge. It appears that the back of the lid (glass) is separating from the back of the lid. Very poor design. It is not shutting properly causing a problem. I also, own a Plus. Now, was wondering if this is something that Glowforge will still honor & replace. Or will the original owner have to do this.
Kelly
If by “member of Glowforge”…you are meaning a forum member? The issue you describe with the glass lid coming loose is fairly uncommon, but it has happened. If you do a search here on the forum for that topic, you will find many posts including some on how to re-glue it. If either of those two machines are still under warranty, they will absolutely be honored for replacement…otherwise, I think the usual suggestion is to try repairing it yourself. Since you purchased it and it now belongs to you, there is no responsibility left for the previous owner.
I would think that was also contributing to the lid not shutting correctly, too. Get the lid problem dealt with first, then see about the second issue.
This happen to me & I found a You Tube video showing how to repair with a 5 minute epoxy. The only problem is the epoxy will not last very long. There is a man on eBay that has a bracket you can buy & this will last basically as long as you have your Glowforge. He charges $149.00. I also bought the bracket but the second time I used epoxy it is still holding. I will install the bracket when the 2nd time epoxy fails. Hopefully I can get through the Christmas Rush.
Thank you for your response. Do you have this man’s name or his business name.
Kelly
There is no need for any special bracket. The stock hinge works just fine when properly secured. The handful of failures are due to lack of adhesive, nothing more.
If I heard, correctly the stock hinges need to be secured properly & adhesive. Do you suggest a good adhesive & how to properly secure the glass lid. I just looking for a way to make my lid usable.
Kelly
I recommend two things, read up on the search here for that problem, and my personal favorite adhesive - PC-7.
I also recommend scratching the glass with some sandpaper to increase surface adhesion.
The man sells the bracket on eBay his seller name is Sentecheas or you can just search Glowforge bracket. I know it’s the adhesive that went bad but I researched for this repair on Glowforge & You Tube. All I could find is the 5 minute epoxy repair. I even tried going through Glowforge to get a lid replacement & they don’t offer any. They will let me trade my unit in for a refurbished unit plus $1200 on my part. I know the bracket sounds a bit much but it appears to be a simple install with his instructions. I will be installing my bracket when the epoxy wears out & then I won’t have to worry. Have a great day.
Five years without issue here. There appears to have been a handful of machines that didn’t have enough adhesive. It’s your money. I can think of a lot more things I could do with $150.
I was also over 5 years with out issues, but it happen & when you have a lot of orders to get out $150 is a drop in the bucket. Any way it is up to each individual to do what they need to do. I was just trying to offer a couple of ideas.
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