Glow Forge Caught on Fire and burned the Belts

My Glow Forge Caught on Fire and burned the belts on the outside an inside of the unit.

Please advise as to what I need to do, I just got this a few days ago and believe it was a Refurbished Unit that you sent to me.

Please Help.

I think i just need 3 new belts as the one on other side is melted also.

Please Help , I need to order 3 new Belts. How do I go about doing this.

They aren’t particularly speedy but they WILL get back to you with info.

You have been here long enough to know how this works.

Yeah but Im crying and i would like to stop. :cold_sweat:

What were you cutting? I hope nothing else was damaged.

I was cutting 3.5 mm foam and when It went into cooling mode i walked away. my fault.
No one has noticed my distress call yet. I just need to order the parts to give me a chance.

Ouch! So the fire was in the back?

How long after it went into cooling mode before you noticed the fire?

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.