Thank you for updating me so quickly! I do see that you were able to perform multiple prints from around 8AM today, but did run into trouble with two of these prints not completing.
Based on the log files, I do see that some of the errors you experienced were related to a firmware update that was not applied previously, but was not completed due to the unit being powered off, and rebooted. Once the update was applied, I was not able to see any of the same behavior occurring.
On the two prints where you noticed they did not complete, It appears that your Glowforge also ran into trouble properly detecting the height of the material, and the same error occurred on the same piece of material. The material we reviewed appears to be a black square, and you have been able to complete a print on your Plus unit with this material most recently. That’s great to hear!
I’ve attempted to extract the log files from your other unit, to see if we can compare the behavior happening on both of your Glowforge’s, but I’m only seeing a Glowforge Plus attached to this email. Is your other Glowforge utilizing an alternate email for login?
I’d like to make sure we review the log files from both units, just in case we can narrow down what may have caused the trouble you’ve ran into.