Glowforge app is not working

I try to use the glowforge app on my computer and it says “contact support at” what do I do?

Welcome to the community, let’s see if we can help you out!

To confirm, you’ve gone through the entire set-up and connected your :glowforge: to WiFi, and then when you go to it’s not showing you the User Interface?

or is it something else?

Hello @smendoza3854 ,

I see that you’ve also emailed us about this issue and I’ve just sent a response to you there. To avoid duplicate communication, I’m going to close this thread and will continue working with you over email.