Glowforge App Says My Machine Is Offline When It’s Clearly Not

I’ve checked, and my internet is perfectly fine and no changes have been made recently to the modem. I’ve went to the website and reset my Glowforge multiple times. If there is anyone with a solution I could really use some help

Never mind! I had a power outage and on my account I have two Glowforge’s. One of them was recalled a month ago and it still stayed on my account. For some reason the outage reset the account to the old Glowforge rather then the new one. My bad!


I’ve got two active GFs on my account (I typically only use one of them) and every now and again I do this!

I’ve got three now xD but now that you know, you won’t forget!

I forget. :wink:


@alan_karpuch, I’m glad you resolved it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at We’re here to help!