Glowforge arrived damaged - Boo


#1

I was so excited to see how fast me order shipped. Then we took it out of the box and there is a big crack and plastic chip out of the corner of the casing. The casing material looks so thick it must have been dropped from a height or something. I so wanted to work with the thing this weekend. How does this sort of thing get resolved?


#2

That sucks.

What doesn’t suck though is you started the ball rolling. New threads in problems and support auto-generate a Support ticket.

You won’t get to play this weekend, but they’ll get ya taken care of nice and quick.


#3

By posting the message here you’ve notified them of the issue. Having had a unit replaced myself I wouldn’t be surprised if you’re up and running by next weekend. Hope you are!


#4

If there is no internal damage and I was desperate to use it I would put some foil tape over to stop any laser light getting out and give it a go.


#5

I’m so sorry to hear your Glowforge was damaged in shipping. I’ll send an email shortly to arrange a replacement.


#6