Glowforge camera not working

Hi I’m having issues with my glowforge first I was having issues with my air assist it’s clean yet still getting flare up. Sent ticket to support still waiting. Now I’m getting camera didn’t take picture. I’ve cleaned everything, checked all camera clips rebooted computer and router unplugged glowforge, nothing works. I’ve tried to reconnect WiFi but I can’t get real button to light up. Any ideas??

I am having the same issue. Rebooted router, checked all clips. cleaned camera.
such a pain I have orders to complete…

@joeplow I’m so sorry to hear your Glowforge camera is not working and the air assist fan was having issues.

A small, candle-like flame where the laser beam strikes the material is normal. This flame should move with the laser and should not remain lit when the laser has moved past.

I extracted logs from your Glowforge to look into this issue and it looks like you have been able to print since posting. I wanted to follow up and make sure you did not have any questions or was still having issues.