Glowforge Carriage Wheel Broke

I noticed my glowforge was printing with jagged lines. I thought it had to do with the lens so I started to go in and clean it when I noticed the wheel had snapped in two. I need a replacement ASAP

Which wheel? (It’s going to speed things up getting it resolved if you can load a picture of it so that support knows which ones need replacing.)

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I can see you’ve also reached out via email, and we’ve contacted you. there. I’m going to close this topic.