Glowforge consistently non-responsive

Community Support
1

Have now run into the issues of the GF being non-responsive.

After successful prints and changing out raw material I’ll close the lid to then have the GF go offline when the machine is on.

I’ll reboot the machine then to have it not mechanically respond to have it stuck on centering or homing but with no movement within the GF.

Have to go through a barrage of reboots, openings of the lid, refreshing of the dashboard to get the GF back online.

What is the issue???

1 Like
2

quite likely an unreliable WIFI connection.

there are some troubleshooting guides around. search for WIFI connectivity. I think would work best.

7 Likes
3

Oh no, I’m sorry to hear about the trouble, and for our delayed response.

Your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.

The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using

  2. Turn off your Glowforge

  3. Unplug your modem

  4. Unplug your Wi-Fi access point

  5. Wait one minute, then plug everything back in and turn them back on


If that doesn’t work, we have two more suggestions that often make a big difference:

  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
    • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
    • Relocate your Wi-Fi access point closer to your Glowforge
    • Move your Glowforge closer to your Wi-Fi access point
    • Install a Wi-Fi range extender closer to your Glowforge
    • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

  2. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.

I hope this helps. Please let us know if you have any other questions.