Our Glowforge does not work and we need to find out the reason. I contacted Glowforge but takes too long to reply and it is frustrating.
The Glowforge does not engrave at all and apparently the mirrors work.
Is any support from anyone? I had to buy a second Glowforge due to our work but we need to fix this, if it does not have any support we will send the second one back as it does not have any sense for us due to the support. (it takes too long)
I hope someone can help with this.