I have had my Glowforge Pro for about a week. I have not been able to do any etching or cutting, due to the fact that unit drops the connection from my wifi network and reverts back to the built in access point. This behavior is repeatable, as I can follow the setup procedure, have it running on my wifi network for a few seconds, and then it just reverts back to the access point. Glowforge tech support has not sent any email or given me a phone call to help resolve the problem. The only email I have received, is an issued trouble ticket number, which appears to be computer generated.
I don’t know why Glowforge chose to make a network setup of this type. The setup would have been a much better experience, if Glowforge would have installed a light weight web server to log into for the setup, the user could assign the SSID, passphrase, and assigned a static IP address, or opted for a DHCP assigned IP address. This is a setup that most end users have experienced, with other computer peripherals.