I need to return my Glowforge for repair.
After a frustrating week-ish trying to get a new black, ribbon cable (Support ticket 154618)…I tried to reseat the old one to see if there was something that just got out of alignment and created a puff of smoke.
I tried to be incredibly careful and make sure that the cable was straight and inserted fully. Not sure what happened. The cable was already, apparently bad.
- What do I need to do to return it for repair? How long am I out of business?
- Is there anyone in the Milwaukee area who would let me use their machine occasionally to cut my products? Or is there a makerspace that rents a GF locally?