I was really excited for today, finally my Glowforge I’ve been waiting years for was scheduled for delivery!
Well the UPS driver arrived but instead of bringing me a box he ushered me to look at the back of the truck because he suspected my delivery was broken.
Sure enough, shattered glass was visible through a hole in the box- and as he shifted the package you could hear the hundreds of pieces of glass sliding around. HORROR.
He said he would be marking it as unaccepted due to being broken in their hands- and that I should contact Glowforge myself, and I have sent out an email. Now I’m stuck in limbo waiting to hear from Glowforge and/or UPS and dreading it.
Has this happened to anyone else yet? What should I expect and is there anything else I can do besides be super bummed out after really looking forward to today?