Glowforge goes back and forth but doesn't burn anything

My glowforge stopped working properly today. The arm goes back and forth like it is working but it doesn’t make anything on the wood. What should I do?

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Follow the steps outlined in the support pages. If that doesn’t resolve it, contact support.

The most likely candidate is that either the tube or power supply has failed, and the machine will need to be replaced. How long have you had it?

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Were you cutting or engraving?
If it was engraving, double check you don’t accidentally have two copies of vector artwork on top of each other - they’d cancel each other out.

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Nice job ekla. Glad problem was resolved. I never would of thought of that.

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Thanks! I’ve done it myself a couple times.

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