What to do regarding problems above
Can you share a screenshot of your artwork on the bed? Have you selected cut/score/engrave as well as the material? What do you mean be a full scan?
Quite a few things can do this, but the first thing is to make sure it is entirely in the printable area and is lighting up when you click on the operations after you have done settings.
I see that the community has provided some good advice on the next best steps. I’ll keep this thread open, and see if any of those steps helped. Let us know how it goes!
If you can also give us some info on the browsers you are using. Please do the following:
- Go to https://www.whatismybrowser.com/
- Look for the header that says “Your web browser’s unique URL”
- Click the button that says “Copy URL to Clipboard”
- Reply to this, and paste in the link provided
This will help us understand the circumstances around your error so we can work on it for you.
I also keep getting the no artwork present even when i have imported file and glowforge says it had made it ready for use and you can see it, material is selected and cut is highlighted along with picture of what I want to cut dont know what im doing wrong
Welcome to the forum.
You will need to start your own post in order for your support ticket to get opened.
One thing to check, if even a fraction of your file is in the not printable border of the the interface you will get the “No Artwork” message. Perhaps if you can grab a screenshot of your Glowforge interface showing your artwork, material and settings we can help you while you are waiting for Glowforge support.
Its been a few days since we heard from you, so I wanted to check in. Are you still having trouble with the ‘No Artwork’ message appearing in the app? If so, please follow the steps that my colleague David included above, that will help us to troubleshoot the issue further.
If you are no longer getting the message please let us know and we will close this thread. Thank you!
It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email firstname.lastname@example.org.