Glowforge lid coming apart


#1

Please help me - the lid of my glowforge is coming apart from the hinge.


#2

That sounds like a warrenty issue. Maybe email support?


#3

It is my understanding that by posting here, a support ticket is automatically generated. Emailing them will create a SECOND ticket, and sometimes actually slows down the process of addressing the issue.


#4

Yeah, that’s right, but what you can do to speed up the resolution is post some photos of the problem areas here so they can see them now, and don’t have to make you take them and post them later.

Sorry to hear that. :neutral_face:


#5

I’m so sorry to hear about this. Thanks for letting us know about it. I’ll send an email shortly to arrange a warranty replacement.


#6