My Glowforge Pro’s lid will not seat properly anymore when closing. It comes out of the metal track that holds the glass at the back of the machine. When I close it - the right side of the glass is lifted and won’t close flat. I cannot figure out how to re-seat the glass into that track and it not warp out again the next time I close it. The glass seems to reiseat into the metal strip when open but once closed the right side comes out each time. I have included some photos for reference.
I asked Glowforge support, a few times, who promptly replied, each time, that they don’t support that part of the machine without so much as a phone call or video chat to try and help determine what the issue is and how to fix it. So now I have a $7000+ POS sitting I cannot use and my only source of income is suffering.
Has this happened to anyone else that can maybe help me = PLEASE and THANK YOU in advance!
There are a number of solutions to repair the strip that has come unglued. It’s been a problem for many owners. Just do a search on this forum and you will find what you need to repair it.
Second, the machine has a fairly soft case that requires a nice flat surface. This can easily be corrected by shimming up a corner until the lid doesn’t drag and sits flush. Just pry up one corner at a time to see which one needs the shim.
This exact thing happen to me. If your not under warranty you can request for Glowforge to sell you a refurbished unit with your trade in for about $1200 or you can use 5 minute epoxy to glue the glass lid. The epoxy may or may not last very long. the 1st time I epoxied my lid it lasted about 1 week & then separated again. The second time I epoxied the lid it is still going strong & I epoxied it in November 2022. There is another solution & is a permanent one, you can buy a Glowforge After Market Bracket off Ebay for $149.00 & install it. I bought one & I will install it if & when my lid separates from the 2nd epoxy. Hope this is helpful. You can see on You Tube regarding using 5 minute epoxy for the Glowforge lid.
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