Glowforge machine stops right after hitting button but countdown still goes

I was having an issue before with the focusing of the height on my machine but that sort of got resolved through trial and error,

But now, my machine is experiencing another issue where the machine does not cut or print after hitting the button as it just stops and the countdown continues, after canceling the print, the head does not move even if i try to calibrate it, I would have to turn off and on the machine multiple times before it moves and then it decides to work and then stops as soon as I hit print. I have read other people having the same issue and I’m worried that I will have to ship out my machine to glowforge.