Glowforge made a loud noise, turned off and no longer turns on

Community Support
1

Hello I have a problem, my printer has stopped working, how can I fix that problem if I live in another country.

I was preparing to print when it made a loud noise and turned off, did not turn back on.
My other problem is that my country is Guatemala.

Help! Thanks for your answer.

2

Sign into your account. At the top of the screen you will see the word Support. Go there and scroll down and there will be Need Help,

Send an Email and someone will contact you.

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3

You have opened a support ticket already by making this post, so please don’t email support as it will create duplicate tickets that slow down their response. A support representative will be along soon to assist you.

1 Like
4

Did you check to see if you blew a breaker? I would check that first, but be sure your machine is unplugged/off.
Beyond support:
I literally just unboxed my glowforge and noticed that there is a fuse next to the power switch. I would unplug my machine and check to see if you blew the fuse. (however I am an electrician, so if you’re not sure what you’re looking at it may not help)

5

I think what you are looking at may be the safety interlock if you have a RoboxPro. I don’t remember seeing a fuse next to the power switch on my unit.

6

The fuse next to the power switch mentioned above is only on the Pro model. If you have a Plus or Basic there is not one.

Support will be able to pull the data logs for your machine but they will need to know what time, day, and time zone the problem originally occurred. If you go ahead and edit that info into your post it may speed up their ability to get you some help.

7

There is no external fuse on the Glowforge. There is an industry standard safety interlock connector above the power connector on the Pro model.

3 Likes
8

Oh no! I’m so sorry to hear that your Glowforge isn’t powering on.

Your Glowforge should be plugged directly into a grounded wall outlet that meets local building codes. If you haven’t already, please do the following:

  1. Unplug your Glowforge from the wall
  2. Plug another device directly into the same outlet and see if it works
  3. If the device does not work, have an electrician investigate. It may be a blown fuse, a broken outlet, or something else
  4. If the outlet works, unplug the other end of the cord from the Glowforge unit itself
  5. Inspect both ends of the power cord; if you notice any damage, try another power cord
  6. Plug in the end of the power cord that goes to the Glowforge, making sure it is inserted all the way in
  7. Plug the other end of the power cord into the outlet, making sure it is inserted all the way in
  8. If your Glowforge still won’t power on, try another outlet

Please let us know what you find.

10

good day, thanks for your responses

I already checked the connection, the voltage and the switch.

You hear something like a click, but it doesn’t work.

My last connection was on Friday the 24th, when I was calibrating, I heard a loud sound and the printer stopped working.

11

Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one.

I’m closing this thread, and I’ll be in touch via email very soon to sort out the details. I’m so sorry about the bad news.