GlowForge Not Connecting to WiFi

Community Support
1

Hello,

I have not been able to connect to my GlowForge today. It keeps saying “Offline”. I don’t consider myself to be super techs but I know enough to know I followed every single FAQ troubleshooting tip at this point and nothing has worked. It continues to say “Offline”. My internet works, my GlowForge turns on. It just doesn’t connect. The 2.4 hotspot (my only internet option) is right beside the GlowForge (it has worked before). I have tried to restart my laptop, I have turned off and then turned on the GlowForge, I have unplugged and waited, I have reset and attempted to “Reconnect” the GlowForge by pushing the button until it was real and going through the motions. It SAID it was “successful”, I went in and reconnected my laptop from the GlowForge network to the same hotspot… again- NOTHING. I am incredibly frustrated. I seem to have more things go wrong then right with the GlowForge (hiccups thus far but nonetheless- not smooth). Can someone please help??

2

try the info in this link

it can drive you a bit nuts. but it is worth it.

3

Hi! Thanks much for the reply… unfortunately, I did get the confetti that it was successful. It still didn’t work. Thanks for the words of encouragement though!

4

I hope you get it squared away soon. it is an amazing piece of machinery.

5

Hello! @stephr83 My apologies for taking so long to get back to you. It looks like we also reached out to you over email. I went ahead and sent an email to you regarding the offline trouble you are experiencing. It’ll be best to close this thread to mitigate any confusion. I will go ahead and keep this thread open until I confirm that you have responded to the email I sent out. Thank you!

6

Hey, @stephr83 It looks like the issue has since been resolved. I am glad you are back up and able to print again. Thank you for reaching out!

In case you needed it again for reference. Here are the steps I recommended before you confirmed that the offline trouble was resolved.

Your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.


The most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.

  1. Turn off the computer, phone, or tablet that you’re using

  2. Turn off your Glowforge

  3. Unplug your modem

  4. Unplug your Wi-Fi access point

  5. Wait one minute, then plug everything back in and turn them back on


If that doesn’t work, we have two more suggestions that often make a big difference:


  1. Improve the signal path between your Glowforge and your Wi-Fi access point
    Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
    • Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
    • Relocate your Wi-Fi access point closer to your Glowforge
    • Move your Glowforge closer to your Wi-Fi access point
    • Install a Wi-Fi range extender closer to your Glowforge
    • Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge

  2. Reduce electronic and Wi-Fi interference
    If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.


I hope this helps. Please let us know if you have any other questions.