Glowforge not cutting

I’ve made several projects. Whet in today and its not cutting. The software sets up the design, doesn’t matter if its my design or one from the catalog, it acts like its going to cut even starts the timer and the button lights up. It moves into position but no laser. I’ve cleaned every thing, restarted, and moved an extra fan into the room nothing is working and I’m stumped. Any ideas?

I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.