Our Glowforge won’t power on, after it has stalled a few times when pressing the on switch. It’s 1.5 years old. Just thought I’d see if anyone else has experienced this while I wait for support (submitted a ticket 5 days ago).
Welcome to the community. Did you get an automated reply when you emailed them? If not, they didn’t get your message. Also, check the promotions and spam folders.
Hi and thank you! I did receive an auto reply, several of them. Very basic, but i responded to them all.
The last thing you can do to help facilitate the process is to email them with the date/time/time zone you are in so then support can dig up the machine logs and have a look. Also, just keep communications with them by replying in a single email instead of sending a new one so they don’t have to spend time going through and canceling the others.
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