Really love the tone I’m getting here. I’m entitled to my opinion and voicing it. As to the level of support… I do not expect 24/7 support and never implied that. I work on the customer facing side of one of the largest tech companies in the world so I get the customer service aspect. However, I first notified support on the 23rd and only got a proposed resolution last night and only after following up again. GFS admittedly failed on the support level on this. I also understand the expected life of a the product. Again, with proper and timely maintenance, most every machine outlasts it’s life expectancy. Don’t bother posting a response please- we don’t want anymore e-waste…
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Because your opinion doesn’t agree with theirs… 
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I do find it amazing, how many people want to bash / complain or a b word I am not allowed to post, on here and just want people to join in the chorus, most would rather complain, then have the problem solved. I am not saying the OP did this, I am just saying there is a group of people like that.
Jonathan
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I am so glad you agree!
So follow with me for a minute because I promise this will circle back to your post about replacing the tube…
According to reports (sourced below) every year we produce 2.5 million metric tons more e-waste than the year before. In places like UK, companies are soon to be tasked with having to pay for proper disposal but this is no doubt a cost that would pass onto the customer.
So my point I am circling back to is; why should it be expected for customers to pay for proper disposal of their electronics when they already oppose to pay for proper maintenance cost (also see below for the source of where glowforge absolutely addresses expected maintance cost).
So I have to ask, seeing that you agree that e-waist is an issue, would you pay for proper disposal of your machine even though you would not pay for maintance?
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This is crazy. I never said that I wasn’t willing to pay for maintenance, or that I wanted to throw away or sell my machine. I asked 1 question… people’s opinions on other machines, and made a comment on the life of the MACHINE - not the laser tube. This “OP” aka “POS” wants the machine fixed and I don’t mind paying for it. I don’t want to sell it or throw it away. I just won’t buy a 2nd one. In fact I purchased a 2nd laser on Monday from another vendor and received it Wednesday. However, I’m still waiting on GF support to reach out to me so that I can pay for the new print head they recommended… I first reached out to support on the 23rd.
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Which one did you go with?
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Which company did you go with?
Are you going to get your tube fixed?
Just to clarify, no one called you a POS. There is not even a single post in this thread that uses those together until your post…I am concerned on why you would feel that way. If I made you feel that way then I apologize. I am all for recommending other companies and share experience of the maker community. The only rough patch hit with me was in your post where you said
So often technology is held back because people seem to have their own concept of a product no matter how clear the company is on the product they are selling. Glowforge sold a product for a price that you agreed to and they did not hide the maintance costs. There are companies that actually do hide costs and act shady (which is why I don’t recommend Snap maker for a laser) and I would love to find a way to address that.
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it was me who called your GF a POS, not you, and i’m sorry if It came across that way,
I am into tinkering and saw you wanting the get rid of your GF, and wanted one to ‘experiment’ on.
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I have some laser enthousiasts in my group that own a AEON MIRA. Great machine and comes in different size classes. Fantastic Tech support and runs local on lightburn software. I’m actually looking to upgrade to a Mira7.
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I am absolutely going for the Mira7 as well. Lead time is 3 months though 
In the meantime time I purchased the beambox pro.
I hope you are satisfied with the beambox and that it works well. I was put off by their 3 month warranty on the tube.
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whoah to the weight difference on the mira5. it looks like the physical footprint is about 2x the size of GF (2x as tall and about 8" deeper), but the mira is 4x the weight (265lbs (320 shipping weight) vs the GF 70lb shipping weight). that’s definitely a 2 person lift. i’m guessing that’s an all steel exterior.
No worries there since you can order and replace yourself.
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yes… it’s a “beauty” and A “beast” situation!! Amazing!
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