This keeps happening to us. We’ve restarted the Glowforge numerous times, restarted our modem and router…nothing. We are supposed to have someone come over to our house to use the GF in a few hours, and it’s been offline since last night.
Thanks for following up to let us know that detail, and I’m so sorry you ran into trouble. I’m going to close this thread since you’re back up and printing, but so we can look into what happened in further detail, would you mind doing the following for me?
Reboot your Glowforge once more and wait until all motion has stopped for 30 seconds
Hold down the button on your Glowforge for ten seconds, until it glows with a teal color
Your Glowforge is now broadcasting a temporary Wi-Fi access point. Connect your computer to “Glowforge XXX-XXX” (from your Wi-Fi Settings)